Trustify Technology Launches DeviceDiag AI Platform™, Cutting Security Camera RMA Resolution from Weeks to Minutes

Purpose-built for the growing B2B security and surveillance market, DeviceDiag AI Platform™ helps organizations dramatically reduce the time, labor, and operational costs associated with traditional return merchandise authorization (RMA) processes.

The North American B2B security and surveillance market is valued at approximately $26.84 billion in 2025, and channel partners across the industry face mounting pressure to resolve hardware-return cycles without expanding engineering headcount.

According to industry estimates, the average all-in cost of a single security camera RMA incident can exceed $800 when factoring in labor, logistics, replacement hardware, and operational downtime.

Compounding the issue further, a significant percentage of returned security cameras are classified as "No Fault Found" (NFF) once diagnosed in a lab — a category that adds cost without recovering revenue.

DeviceDiag AI Platform™ combines specialized hardware with AI-powered software automation to perform comprehensive camera diagnostics in a single station without requiring a technician onsite. Using a dedicated Neural Processing Unit (NPU), the system automatically analyzes device health, validates hardware functionality, and generates a verified pass/fail assessment in under 120 seconds.

The platform performs a complete suite of automated tests covering:

The system supports Wi-Fi, Ethernet, 4G/5G cellular, and Sub-1GHz RF, allowing organizations to standardize diagnostic workflows across multi-protocol device fleets.

Unlike traditional manual diagnostics that often require technician interpretation and multiple troubleshooting steps, DeviceDiag AI Platform™ automatically identifies camera model and firmware configuration with minimal user interaction. Diagnostic results can be exported into PDF, JSON, or CSV formats, supporting seamless integration with existing service workflows and reporting systems.

For organizations managing large fleets of surveillance devices, the operational impact can be substantial. DeviceDiag AI Platform™ is designed to help reduce unnecessary device replacements, minimize onsite diagnostic visits, accelerate return processing, and shorten the time required to restore security coverage.

The platform directly addresses one of the industry's most persistent inefficiencies: extended turnaround times. Traditional RMA resolution cycles often take between one and three weeks per device. By collapsing diagnostic time to under two minutes, channel partners can move from weeks-long resolution cycles to same-day or even same-hour service.

DeviceDiag AI Platform™ is available now in the United States and Canada through Trustify Technology's authorized distribution channels. International availability will follow in additional regions throughout 2026.